Dear Colleagues,

I hope everyone is doing well and in the best of health. I wish to take this opportunity to share with you some developments we have in AeroDarat Services (ADS).

ADS had recently completed the ISAGO Audit for Headquarters Accreditation Desktop Renewal on 3rd September 2021 with only one finding and zero observations out of 299 Ground Operations Standard and Recommended Practices (GOSRAPs). This is a highly commendable outcome and demonstrates our commitment to be a preferred ground handler by continuously improving systems and processes that meet global standards. I wish to thank the team involved for their dedication that led to this achievement and I would also like to place on record our appreciation to all the teams from across MAG for their support to ADS in preparation for the audit.

To keep the staff abreast of the current business affairs of the organization, ADS organized the second edition of its townhall session for the year on 25th August 2021. Streaming live via Microsoft Teams Live Event, the session was attended by over 600 staff both at KUL and Domestic stations all over Malaysia. With the emphasis upon LTBP 2.0, ADS has an important role set forth to effectively support the strategic pillars among others, by building a highly productive organization through its workforce, providing the best customer experience, ensuring safety compliance, supporting digitalization efforts and achieving sustainability goals.

In conjunction with the townhall session, the inaugural announcement of the OHSEM Award winners took place with pomp and fanfare. An acronym which stands for Outstanding, High-flying, Superb Employee, it is a program to recognize and celebrate the extraordinary ADS staff who go beyond their prescribed duties and deliver exceptional achievements.

We acknowledge the importance of transformation and innovation to response to changes, stay relevant and be in a better position when the market normalises. Therefore, ADS Transformation and Innovation Initiatives serve to revolutionise key areas involving workforce, customers and process automation and digitalization.

Examples of the ongoing initiatives are ADS ONE+ATOR, the multiskilling program to cross-train Below-the-Wing (BTW) staff from Ramp, AHU and Baggage Conveyor which aims to maximize workforce efficiency; ADS BTW Apps, an in-house developed apps which consolidates over 60 manual processes; GSE Fleet Management System for a better coordination and utilization of ground support equipment; and lastly the introduction of FOCA CSI in March 2021 to gauge customer satisfaction periodically. There are a lot more initiatives in the pipeline planned to have significant impacts on operations efficiency, revenue and cost optimization.

For the upcoming Malaysia Day celebrations on 16 September 2021, I wish to call upon all MAG community to stand for unity in diversity, in which lies the strength of our nation leading to peace, harmony and prosperity. As Malaysians, it is our responsibility to safeguard the unity and pledge to contribute in any way possible to this beloved country.

With the government’s plan to shift from COVID-19 pandemic to endemic phase by the end of October 2021, and with the opening up of the domestic tourism starting with Langkawi from 16th September 2021, we hope this will be the beginning of our journey to recovery.

We at ADS are always ready for a comeback together with our MAG colleagues, therefore let us usher in eager travellers to Fly Confidently with Malaysia Airlines once again.

Thank you.

Mohd Nadziruddin Mohd Basri