News – AeroDarat

In a heartwarming initiative to inspire young minds, the AeroDarat Services (ADS) team at Lapangan Terbang Sultan Abdul Halim Alor Setar (AOR) played host to 100 students from Sekolah Menengah Tunku Abdul Malik and Sekolah Rendah Kebangsaan Kepala Batas, Alor Setar, Kedah on the 3rd and 4th October 2023. The initiave, named MYAirportCARES, was a collaborative effort between ADS and Malaysia Airports Berhad (MAHB).

ADS, a prominent ground handling company overseeing operations at Kuala Lumpur International Airport (KLIA) and 16 other airports across Malaysia, recognized the significance of providing students with a firsthand experience of the aviation industry. The visit aimed to broaden their horizons and offer insights into the various aspects of airport operations and career opportunities within the industry.

Haji Mohd Shahar Affendi bin Ishak, the station head at Aerodarat Alor Setar, couldn’t hide his enthusiasm as he witnessed the joy on the students’ faces when they received mockup boarding passes.

He stated, “Students couldn’t contain their excitement as they had the opportunity to check in at the counter and embark on an airport tour, including a visit to the tarmac.”

“The visit provided students with a unique opportunity to witness the inner workings of an airport, shedding light on the multitude of functions and roles involved in its seamless operation.”

“It was a day of discovery as they interacted with airport personnel, observed aircraft up close, and learned about the intricate processes that ensure the safety and efficiency of air travel,” Haji Mohd Sahar added.

The program concluded at 12.00pm with a session for light refreshments. This initiative aligns with the broader mission of nurturing a new generation of aviation enthusiasts and professionals by exposing them to the multifaceted world of aviation.

In a significant milestone for travelers and aviation enthusiasts, Xiamen Airlines has proudly launched its direct flight service from Xiamen, China to Penang, Malaysia. The commencement of this route marks a remarkable moment as the first direct connection between the two cities since the onset of the Covid-19 pandemic.

On 28th September 2023, Flight MF8705 embarked on its maiden journey, departing from Xiamen (XMN), and gracefully landed at Penang International Airport (PEN), well ahead of its scheduled arrival time.

This inaugural flight, operated by the Boeing 737-800, symbolizes a significant step towards revitalizing international travel. The service operates three times a week on Tuesdays, Thursdays, and Sundays, with passengers arriving at Penang International Airport at approximately 6:30 PM and departing at 7:30 PM.

AeroDarat Services Sdn. Bhd. (ADS), the leading ground handling company for Kuala Lumpur International Airport (KLIA) and 16 other airports across the country, is pleased to unveil its collaboration with Xiamen Airlines as a reliable provider of ground handling services at PEN.

The arrival of the Xiamen Airlines flight was met with a grand ‘Water Salute’ by the Penang Airport Authority and AFRS, an act symbolizing a warm welcome and blessings for safe travels. The event was graced by VIPs from the Penang State Government and the China Embassy in Penang, who joined in welcoming the passengers. The inbound flight from Xiamen carried a total of 159 passengers, while the return flight to Xiamen saw 106 passengers from Penang. As international travel resumes its upward trajectory, this new direct flight connection between Xiamen and Penang promises exciting opportunities for travelers and further enhances Penang’s status as a sought-after destination.

ADS, the major ground handling service company in PEN takes great pride in being chosen as the official ground handler for Xiamen Airlines. This partnership is a significant achievement and underscores the company’s commitment to delivering top-notch ground handling services. We remain committed to fostering strong relationships with our partners, offering them the highest level of service and support.

AeroDarat Services (ADS) hosted a Mini Safety Campaign that resonated with its core values of prioritizing safety in the workplace on 26^th September 2023 at Amethyst 1 and 2, FMB. The campaign was organized by the ADS Quality Assurance, Safety, Security & Compliance (QASSC) Department, driven by a vision to cultivate a robust culture of safety among ADS staff, as well as related vendors’ staff.

At this engaging event, ADS had the privilege of welcoming Mr. Shaiful Abdul, Mr. Mohamad Zubair Ghazali and Ms. Erni Yusliza Mudri from the MA Sepang Airside Services Department. These experts shared their profound insights into airside safety compliance and best practices, offering valuable perspectives that will undoubtedly enhance safety measures within ADS.

The event started with inspiring opening remarks from Mr. Shaiful Abdul Rahman (Senior Manager, MA Sepang Airside Services), and Mrs. Shahfinaz Abd Wahid (Head of QASSC), who represented the ADS team.

The event featured enlightening sessions that delved into the details of airside safety. Mr. Mohamad Zubair Ghazali (Senior Executive, Airside Services KLIA Operations), delivered an informative speech on airside offenses, shedding light on critical aspects of safety compliance.

Meanwhile, Ms. Erni Yusliza Mudri from MA Sepang Licensing, provided a comprehensive overview of demerits and penalties associated with airside violations. Her expertise interpreted the practical implementation of airside penalties, ensuring that attendees left with a clear understanding of the consequences of safety infractions.

ADS Mini Safety Campaign ended on a high note with engaging quiz sessions hosted by MA Sepang, testing attendees’ safety knowledge. The event also featured exciting lucky draws that added an element of fun and anticipation.

ADS QASSC would like to extend heartfelt gratitude to ADS Standard and Procedures (S&P) team, Communications and others for their unwavering support in making this event a resounding success.

ADS values safer workplace and we are dedicated to continuously improving safety standards. Together, we will continue striving to make ADS a safer and more secure place for all its employees. Safety is our Culture!

As part of its commitment to promoting awareness and creating potential career opportunities in the aviation industry, AeroDarat Services (ADS) successfully organized an outreach program in collaboration with BAKA Aircademy on 9^th August 2023, involving 28 of their enthusiastic trainees. The program was led by Puteri Fakhira Ikhsan, LEAP Executive that currently assigned to ADS.

The program’s primary objectives include raising awareness of ADS’s ‘Above the Wing’ and ‘Below the Wing’ services, while also nurturing students’ interest in potential careers within the ground-handling field. Furthermore, this initiative was designed with a broader purpose in mind. It aspired not only to promote ADS’s positive brand image but also to convey ADS’s commitment to being the reliable and preferred ground-handling solution for its stakeholders.

Noor Azlin Lokeman, the Head, Standard & Procedure ADS, expressed her optimism on ADS’s team and their commitment to this initiative.

“Aligned with ADS’s vision to be the ‘Preferred ground handling solution for global airlines,’ this collaborative effort stands as a symbol of encouragement and knowledge. It not only opens doors to a promising aviation future but also underscores ADS’s dedication to driving the industry forward through meaningful interactions.”

“I would like to express my gratitude to Puteri Fakhira Ikhsan, the Project Manager, as well as entire team for their hard work. This initiative marks one of ADS’s proactive steps towards familiarizing aviation academy students with real-world ground-handling services,” she emphasized.

Showcasing ADS’s Expertise

Throughout the program, ADS demonstrated its services and expertise through various engaging activities, such as:

KLIA Familiarization Visit: The program encompassed an enlightening tour of KLIA, affording trainees the chance to observe ADS’s ground operations in real-time.
Sharing Sessions: A series of insightful sharing sessions were conducted, featuring key topics such as:
- Introduction to ADS and Ground Operations by Noor Azlin Lokeman (Head, Standard & Procedure) offered an in-depth exploration of the core functions driving ADS’s operational excellence.
- Ground Operations Hospitality by Hashimah @ Aziah Abdul Rahman (Duty Manager, KUL Passenger Services FOCA Office) rooted into the art of delivering exceptional service within ground handling operations.
- Interview Tips by Mohamad Khairi Ngadiran (Manager, Project Management Office) armed students with valuable insights to excel in job interviews.
- Grooming Etiquette by Siti Salina Othman (Senior Trainer, Training & Certification) highlighted the importance of professional appearance.

As she looked ahead, Noor Azlin Lokeman concluded, “Moving forward, we are unwavering in our commitment to nurturing these connections with other esteemed institutions within the aviation circle.”

Prior to this outreach program, ADS actively participated in two of BAKA Aircademy’s insightful Career Talk and Open Day programs. These talks were organized by BAKA Aircademy’s with prospective students and were conducted on 16th July in Kota Damansara and on 30th July in Kuching, Sarawak.

AeroDarat Services Sdn. Bhd. (ADS), the leading ground handling company for Kuala Lumpur International Airport (KLIA) and 16 other airports nationwide, is delighted to announce its partnership with Sichuan Airlines as a trusted ground handling service provider. Sichuan Airlines, a regional airline headquartered at Chengdu Shuangliu International Airport (CTU) in Chengdu, Sichuan, People’s Republic of China, has chosen ADS as its reliable partner.

The inaugural flight of Sichuan Airlines to KLIA took place on the 21^st September 2023, and it was greeted with great enthusiasm by the ADS team. The Airbus 321 (Flight Number 3U 3749) arriving from Haikou (HAK), China touched down at 2:24 p.m. local time, carrying 100 passengers on board.

Following its arrival, the aircraft with flight number 3U 3750 was prepared for its return journey to Haikou, China, scheduled to depart just one hour after arrival. This efficient turnaround showcased ADS’s expertise and reliability in delivering swift and dependable ground handling services to its valued partners.

Currently, ADS is entrusted with the ground handling operations of over 45 foreign carriers, including renowned airlines such as Japan Airlines, China Airlines, Korean Air, KLM Royal Dutch Airlines, Saudia, and many others. The addition of Sichuan Airlines to this esteemed list further solidifies ADS’s position as a trusted partner in the aviation ground handling industry.

As ADS continues to expand its network and attract new partners, the company remains dedicated to upholding its core values of safety, reliability, and customer satisfaction. The collaboration with Sichuan Airlines is an indication of ADS’s unwavering commitment to delivering world-class ground handling services, ensuring a seamless and enjoyable travel experience, not only for its airline customers but also for passengers.

ADS looks forward to a fruitful collaboration with Sichuan Airlines and is excited about the opportunities that this partnership will bring. The company remains committed to fostering strong relationships with its partners, offering them the highest level of service and support.

AeroDarat Services (ADS) recently participated in Baka Aircademy’s career talk and open day session held at the vibrant city of Kuching on 30th July 2023. The event, which aimed to provide insights into various careers within the aviation industry, witnessed the enthusiastic presence of more than 120 attendees, including parents and potential students of Baka Aircademy.

This marked the second time that ADS had collaborated with Baka Aircademy for their career talk, the first one being held on 16th July at SVOFO @ Sky Garden, Sunway Nexis Kota Damansara. The initiative highlights ADS’s commitment to nurturing young talents and promoting career opportunities in the aviation sector.

The career talk session in Kuching featured Norjanah Mat Resih, ADS Duty Supervisor Domestic Ops Kuching, sharing her vast industry experience, illuminating glimpse into the operational aspects of ADS and the diverse job opportunities that the company offers. During the engaging session, Norjanah shared her personal journey within the aviation industry and elucidated the pivotal role played by ADS in ensuring efficient ground handling services at airports across Malaysia. She emphasized the importance of a well-coordinated ground handling process, which encompasses essential tasks such as baggage handling, passenger boarding assistance and others.

In addition to addressing potential students, Norjanah also engaged with parents, assuaging their concerns and providing them with a comprehensive understanding of the stability and prospects associated with a career in ground handling. The attendees were informed about the training and development programs offered by ADS to groom and upskill its employees, providing a nurturing environment for personal and professional growth.

ADS actively supports the youth in their pursuit of a fulfilling career in aviation, partnering with institutions like Baka Aircademy to foster knowledge and awareness about the industry. Morever, the involvement underscores the company’s commitment to nurturing and empowering the next generation of aviation professionals.

Norjanah and Abdul Hakim Abdul Rahman (Customer Services Officer) from ADS Domestic Ops Kuching with Baka Aircademy representatives after the program

The event witnessed the presence of more than 120 attendees, including parents and potential students of Baka Aircademy, who were eager to learn about career opportunities in the aviation sector.

AeroDarat Services (ADS) recently participated in Baka Aircademy’s career talk and open day
session. The event, which was held on 16th July 2023, at SVOFO @ Sky Garden, Sunway Nexis
Kota Damansara, drew the attention of more than 70 parents and potential students of Baka
Aircademy who were keen on pursuing careers in the aviation, tourism, hospitality, and customer
service industries.

During the session, ADS representatives, Suriyati Osman (Duty Manager, KUL Check In Counter
Office) and Hashimah @ Aziah Abd Rahman (Duty Manager, KUL Passenger Services FOCA
Office), shared their industry experience and insights on how ADS operates, as well as the job
opportunities available within the organization. The discussion aimed to provide valuable
information on the significance of ground handling services in the aviation industry.

Both of them shed light on the day-to-day operations of ADS and emphasized the crucial role
played by ground handling personnel in ensuring seamless airport operations. Attendees gained
a comprehensive understanding of the diverse career opportunities available within the industry,
including roles in baggage handling, ramp services, passenger services, and others.

Furthermore, Suriyati and Hashimah shared their personal stories and successes, inspiring the
audience to consider pursuing a career in the aviation sector. They emphasized the importance
of continuous learning, adaptability, and passion for the industry as key factors for personal and
professional growth.

The event provided ADS with a valuable platform to engage with potential talent and raise
awareness about the exciting career prospects available within the company. Through active
participation in such events, ADS demonstrates its commitment to nurturing talent and
contributing to the growth of the aviation and related sectors.

About Baka Aircademy:
Baka Aircademy, established in 2010, offers a specialized Preparatory Certificate Course catering
to individuals seeking careers in industries where effective communication and exceptional
customer care skills are pivotal. This comprehensive program focuses on equipping students with
the necessary skills required in the airline industry, as well as related sectors such as tourism,
hospitality, and customer service.

AeroDarat Services (ADS) is proud to announce the successful completion of the Renewal IATA
Safety Audit for Ground Operations (ISAGO). The renewal audits were held consecutively which
Headquarters Registration Audit from 19 – 21Jun 23 and the KUL Station Accreditation from 22
– 24 Jun 23.

The opening and closing sessions took place at ADS Amethyst Room 2, Ground Floor, Flight
Management Building (FMB), together with ISAGO Task Force members and key ADS
representatives. The ADS management was represented by Mr Navindran Rasasingam (Head,
Passenger Services & Station Management), Mr Sudirman Kushairi (Head, Ramp & Operations
Management), Puan Shahfinaz Abd Wahid (Head, Quality Assurance-Safety, Security &
Compliance), MC members, and support staff members.

The IATA has appointed ISAGO Agent from the Wake QA company to conduct an audit of ADS.
The three experienced ISAGO auditors are Eunice Wachira (Lead Auditor) from Nairobi, Ahmed
Mehana from Dubai, and Harender Singh Negi from Delhi. Their presence and expertise ensured
a comprehensive evaluation of our ground-handling operations.

Ahmed Mehana, the ISAGO auditor, engages in discussions with the ADS team during
the audit process. The core aim of ISAGO is to foster the standardization of operational
procedures and management among Ground Handling Service Providers (GHSPs)

ADS has been certified with ISAGO since 2018, and this year is the 5th renewal audit reflecting
our ongoing commitment to maintaining high standards in ground handling services. ISAGO
serves as an industry program for the global oversight of ground-handling service providers
(GHSPs). Its primary objective is to drive the standardization of operational procedures and
management among GHSPs, while also fostering the harmonization of best practices within the
ground-handling industry.

The significance of ISAGO cannot be overstated, as it plays a vital role in enhancing aviation
safety worldwide. By standardizing safety standards and recommended practices, ISAGO
minimizes potential risks associated with ground handling operations. It serves as an invaluable
resource and a significant safety driver for all parties involved.

We extend our heartfelt gratitude to the ISAGO auditors for their professionalism, meticulousness,
and insightful recommendations throughout the audit process. We would also like to acknowledge
and appreciate the hard work and commitment of our ADS staff who actively participated in the
audits and demonstrated their dedication to upholding safety standards.

At ADS, safety is more than just a priority, it is our culture. We firmly believe that a strong safety
culture is the foundation for excellence in our operations. The successful completion of the ISAGO
audit is a testament to the collective efforts of our entire team in maintaining the highest safety
standards.

As we move forward, let us continue to prioritize safety in all aspects of our work.

AeroDarat Services Sdn. Bhd. (ADS), a leading ground handling service provider recently has been honored with the prestigious “Best Partner of 2022” award by China Airlines. ADS representatives, Mr. Eugene Khoo Teng Eu, Manager Passenger Services, and Mr. Balamurugan Karuppiah, Assistant Manager Passenger Services, were presented with the certificate by Mr. Kenneth Tan, Station Manager of China Airlines at Kuala Lumpur International Airport (KUL).

The recognition from China Airlines highlights ADS’s unwavering commitment to delivering excellent ground handling services at KUL airport. This award serves as a testament to the exceptional efforts put forth by the team at ADS, ensuring consistently high-quality services for airlines and their passengers.

China Airlines is one of the over 30 foreign carrier customers that utilizing ADS ground handling services across various airports in Malaysia. The ‘Best Partner of 2022’ award serves as a testament to the strong partnership between ADS and China Airlines, and it is a clear reflection of ADS’s commitment to maintaining the highest standards in their services.

This achievement is a collective success, and ADS would like to extend its sincere appreciation to all its employees for their hard work, dedication, and contribution to this significant accomplishment. The company is looking forward to maintaining this momentum and aims to continue delivering high-quality services to all its partners and customers in the years to come.

Once again, congratulations to the ADS team for this well-deserved recognition, and here’s to more successes in the future!

AeroDarat Services Sdn. Bhd. (ADS) was honored with Best Local Partner award during Turkish Cargo Agency Appreciation Dinner & Award Ceremony which was held last month at the Le Meridien hotel in Kuala Lumpur.
The prestigious plaque was presented to Wan Edy Rozan (Manager, Account Management & Marketing) from ADS by Mr. Bayram Eryilmaz (Turkish Cargo Director for South East Asia), and Mr. Mehmet Fatih Cora (Regional Cargo Manager for Malaysia).
The recognition highlights ADS’s role in providing top-notch freighter ramp handling services to Turkish Cargo Freighter flights, which currently operate twice weekly to Kuala Lumpur (KUL).
Since October 2019, the ADS Operations Team has worked tirelessly to ensure that ground handling services are carried out safely and efficiently, without causing any delays. Additionally, the “Best Local Partner” plaque serves as a symbol of the collective achievements and hard work of all ADS employees, who work relentlessly to uphold the company’s reputation as a top ground handling service provider at Malaysia’s airports.
Their dedication to maintaining high standards has played a significant role in strengthening the partnership between ADS and Turkish Cargo. Both companies remain dedicated to upholding the highest standards and fostering a collaborative environment that breeds success.
With their eyes set on a future of continued growth and success, ADS remains poised to deliver unrivaled service, and forging ahead as the definite leader in ground handling services.

Older Posts

Exciting Day for Students: ADS AOR Welcomes Sekolah Menengah Tunku Abdul Malik and Sekolah Rendah Kebangsaan Kepala Batas, Alor Setar Kedah

Xiamen Airlines Inaugurates Direct Flight to Penang with ADS as Official Ground Handler

Enhancing Safety Measures: ADS Mini Safety Campaign Success

Empowering Future Aviation Professionals: A Glimpse into ADS’s Outreach Program

ADS Expands Its Horizon: Welcoming Sichuan Airlines to KLIA

AeroDarat Services Takes Part in Baka Aircademy’s Career Talk and Open Day Session in Kuching, Sarawak

AeroDarat Services Shares Industry Insights at Baka Aircademy’s Career Talk and Open Day Session

AeroDarat Services Successfully Completes ISAGO Renewal Audit

AeroDarat Services Honored with ‘Best Partner of 2022’ Award by China Airlines

ADS Shines as “Best Local Partner” at Turkish Cargo Agency Appreciation Dinner & Award Ceremony