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Our Services

Ground Handling Services



Passenger Services



It is our commitment to provide seamless end-to-end service for our passengers from check-in to boarding, we give particular attention to our special handling passengers for a smooth journey


What do we offer?

  • Check-In
  • Ticketing
  • Boarding
  • Special Handling- for unaccompanied minors and reduced mobility passengers
  • Express Check-In at Kuala Lumpur Sentral (XKL)
    • We are located at Kuala Lumpur Sentral to provide the express self check-in and baggage drop-off for the passengers heading to Kuala Lumpur International Airport (KLIA). This service is only available for Malaysia Airlines passengers.



Lounge Services




Enjoy and experience premium travel and Malaysian Hospitality right from the airport prior to departure or during transfers. The Golden Lounge is a perfect place to unwind or catch up with work in comfort before a flight


What do we offer?

  • Meet and Greet Services
  • International and local delicacies
  • Family room
  • Nursing room
  • Muslim prayer room
  • Restrooms with showers that cater for people with reduced mobility
  • Seating with built-in universal and USB points alongside
  • Complimentary high-speed Wi-Fi

Golden Lounge KLIA
International Golden Lounge at Satellite KLIA
Operating Hours: 24 hrs

Regional Golden Lounge
Operating Hours: 5 am – 12:00 am



Domestic Golden Lounge
Operating Hours: 5 am – 12:00 am

Golden Lounge Kuching
Transit Hall, Level 3, Kuching International Airport
Operating Hours: 4 am – 9:30 pm

Golden Lounge Kota Kinabalu International
Main Terminal Building (Next to gate B6) Level 3A, Kota Kinabalu International Airport

Operating Hours:
7.30 am to 1.30 am (Monday, Tuesday, Wednesday, Thursday, Friday and Sunday)
5.30 am to 1.30 am (Saturday)

Domestic 
Lot 50, Main Terminal Building, Level 2A, Kota Kinabalu International Airport

Operating Hours:
4.00 am to 9.30 pm (Daily)




Hub Control Centre (HCC)




A dedicated planning and central communication unit for the entire operations; that manages the turnaround of flights in co-ordination with key partners and service providers. Ensuring regulatory and company standards are upheld with the ultimate target of achieving On-Time Performance (OTP) goals


What do we offer?

  • 24/7 Operations Control
  • Turnaround Coordinator



Station and Charter Operations



Offering full coordination of ground handling services for schedule and charter flights in Kuala Lumpur International Airports (KLIA) and Domestic airports across Malaysia


What do we offer?

  • Full and/or partial ground handling services



Load Control


It is our responsibility to ensure that accurate generated weight and balance data is in order at all times whilst complying with safety regulations in keeping all operations running efficiently


What do we offer?

  • Aircraft Weight & Balance
  • Aircraft Communication and Reporting System (ACARS)
  • General Declaration



Ground Support Equipment (GSE)


Providing and monitoring the maintenance of the airport ground equipment in Kuala Lumpur International Airport (KLIA) and Domestic airports across Malaysia


What do we offer?

  • Specialized and non-specialized airport ground support equipment
  • In-house maintenance of airport ground support equipment

 




Mishandled Luggage Services


When luggage goes missing, our dedicated team are equipped with global linked tracing system to assist and investigate the search for any lost luggage.


What do we offer?

  • Lost and found luggage services



Ramp Services


Prior to departure and upon landing, it is our responsibility to ensure our customers’ aircraft are handled with care


What do we offer? 

  • Ramp Handling Non-Technical (RHNT)
  • Aircraft Interior Cleaning
  • Marshaling
  • Ground Power Unit (GPU) Service
  • Headset Communication
  • Air Conditioning Unit Service
  • Water Service
  • Lavatory Service
  • Baggage Handling
  • Loading and Unloading
  • Bussing at Remote Bay for crews and passengers transportation


Special Projects

With years of experience, we have proven to be the preferred ground handler for special projects and mega events


Langkawi International Maritime and Aerospace Exhibition (LIMA)

  • 21-25 March 2017
  • 17-21 March 2015

27th ASEAN Summit, Kuala Lumpur, 2015

  • 18-22 November 2015

VVIP flights