Our Services

Ground Handling Services

It is our commitment to provide seamless end-to-end service for our passengers from check-in to boarding, we give particular attention to our special handling passengers for a smooth journey

What do we offer?

Check-In
Ticketing
Boarding
Special Handling- for unaccompanied minors and reduced mobility passengers

Enjoy and experience premium travel and Malaysian Hospitality right from the airport prior to departure or during transfers. The Golden Lounge is a perfect place to unwind or catch up with work in comfort before a flight

What do we offer?

Meet and Greet Services
International and local delicacies
Family room
Nursing room
Muslim prayer room
Restrooms with showers that cater for people with reduced mobility
Seating with built-in universal and USB points alongside
Complimentary high-speed Wi-Fi

Golden Lounge KLIA
International Golden Lounge at Satellite KLIA
Operating Hours: 24 hrs

Regional Golden Lounge
Operating Hours: 5 am – 12:00 am

Domestic Golden Lounge
Operating Hours: 5 am – 12:00 am

A dedicated planning and central communication unit for the entire operations; that manages the turnaround of flights in co-ordination with key partners and service providers. Ensuring regulatory and company standards are upheld with the ultimate target of achieving On-Time Performance (OTP) goals

What do we offer?

24/7 Operations Control
Turnaround Coordinator

Offering full coordination of ground handling services for schedule and charter flights in Kuala Lumpur International Airports (KLIA) and Domestic airports across Malaysia

What do we offer?

Full and/or partial ground handling services

It is our responsibility to ensure that accurate generated weight and balance data is in order at all times whilst complying with safety regulations in keeping all operations running efficiently

What do we offer?

Aircraft Weight & Balance
Aircraft Communication and Reporting System (ACARS)
General Declaration

Providing and monitoring the maintenance of the airport ground equipment in Kuala Lumpur International Airport (KLIA) and Domestic airports across Malaysia

What do we offer?

Specialized and non-specialized airport ground support equipment
In-house maintenance of airport ground support equipment

When luggage goes missing, our dedicated team are equipped with global linked tracing system to assist and investigate the search for any lost luggage.

What do we offer?