News – AeroDarat

Norjanah Mat Resih, ADS Duty Supervisor Domestic Ops Kuching, took the opportunity to share her vast industry experience and shed light on the operational aspects of ADS and the various job prospects

AeroDarat Services (ADS) recently participated in Baka Aircademy’s career talk and open day session held at the vibrant city of Kuching on 30th July 2023. The event, which aimed to provide insights into various careers within the aviation industry, witnessed the enthusiastic presence of more than 120 attendees, including parents and potential students of Baka Aircademy.

This marked the second time that ADS had collaborated with Baka Aircademy for their career talk, the first one being held on 16th July at SVOFO @ Sky Garden, Sunway Nexis Kota Damansara. The initiative highlights ADS’s commitment to nurturing young talents and promoting career opportunities in the aviation sector.

The career talk session in Kuching featured Norjanah Mat Resih, ADS Duty Supervisor Domestic Ops Kuching, sharing her vast industry experience, illuminating glimpse into the operational aspects of ADS and the diverse job opportunities that the company offers. During the engaging session, Norjanah shared her personal journey within the aviation industry and elucidated the pivotal role played by ADS in ensuring efficient ground handling services at airports across Malaysia. She emphasized the importance of a well-coordinated ground handling process, which encompasses essential tasks such as baggage handling, passenger boarding assistance and others.

In addition to addressing potential students, Norjanah also engaged with parents, assuaging their concerns and providing them with a comprehensive understanding of the stability and prospects associated with a career in ground handling. The attendees were informed about the training and development programs offered by ADS to groom and upskill its employees, providing a nurturing environment for personal and professional growth.

ADS actively supports the youth in their pursuit of a fulfilling career in aviation, partnering with institutions like Baka Aircademy to foster knowledge and awareness about the industry. Morever, the involvement underscores the company’s commitment to nurturing and empowering the next generation of aviation professionals.

Norjanah and Abdul Hakim Abdul Rahman (Customer Services Officer) from ADS Domestic Ops Kuching with Baka Aircademy representatives after the program

The event witnessed the presence of more than 120 attendees, including parents and potential students of Baka Aircademy, who were eager to learn about career opportunities in the aviation sector.

AeroDarat Services (ADS) recently participated in Baka Aircademy’s career talk and open day
session. The event, which was held on 16th July 2023, at SVOFO @ Sky Garden, Sunway Nexis
Kota Damansara, drew the attention of more than 70 parents and potential students of Baka
Aircademy who were keen on pursuing careers in the aviation, tourism, hospitality, and customer
service industries.

During the session, ADS representatives, Suriyati Osman (Duty Manager, KUL Check In Counter
Office) and Hashimah @ Aziah Abd Rahman (Duty Manager, KUL Passenger Services FOCA
Office), shared their industry experience and insights on how ADS operates, as well as the job
opportunities available within the organization. The discussion aimed to provide valuable
information on the significance of ground handling services in the aviation industry.

Both of them shed light on the day-to-day operations of ADS and emphasized the crucial role
played by ground handling personnel in ensuring seamless airport operations. Attendees gained
a comprehensive understanding of the diverse career opportunities available within the industry,
including roles in baggage handling, ramp services, passenger services, and others.

Furthermore, Suriyati and Hashimah shared their personal stories and successes, inspiring the
audience to consider pursuing a career in the aviation sector. They emphasized the importance
of continuous learning, adaptability, and passion for the industry as key factors for personal and
professional growth.

The event provided ADS with a valuable platform to engage with potential talent and raise
awareness about the exciting career prospects available within the company. Through active
participation in such events, ADS demonstrates its commitment to nurturing talent and
contributing to the growth of the aviation and related sectors.

About Baka Aircademy:
Baka Aircademy, established in 2010, offers a specialized Preparatory Certificate Course catering
to individuals seeking careers in industries where effective communication and exceptional
customer care skills are pivotal. This comprehensive program focuses on equipping students with
the necessary skills required in the airline industry, as well as related sectors such as tourism,
hospitality, and customer service.

Safety is Our Culture. Another successful ISAGO audit is in the books! We couldn’t have
done it without the commitment and hard work of our staff. We extend our heartfelt
gratitude to the ISAGO auditors for their invaluable expertise and guidance throughout
the audit process.

AeroDarat Services (ADS) is proud to announce the successful completion of the Renewal IATA
Safety Audit for Ground Operations (ISAGO). The renewal audits were held consecutively which
Headquarters Registration Audit from 19 – 21Jun 23 and the KUL Station Accreditation from 22
– 24 Jun 23.

The opening and closing sessions took place at ADS Amethyst Room 2, Ground Floor, Flight
Management Building (FMB), together with ISAGO Task Force members and key ADS
representatives. The ADS management was represented by Mr Navindran Rasasingam (Head,
Passenger Services & Station Management), Mr Sudirman Kushairi (Head, Ramp & Operations
Management), Puan Shahfinaz Abd Wahid (Head, Quality Assurance-Safety, Security &
Compliance), MC members, and support staff members.

The IATA has appointed ISAGO Agent from the Wake QA company to conduct an audit of ADS.
The three experienced ISAGO auditors are Eunice Wachira (Lead Auditor) from Nairobi, Ahmed
Mehana from Dubai, and Harender Singh Negi from Delhi. Their presence and expertise ensured
a comprehensive evaluation of our ground-handling operations.

Ahmed Mehana, the ISAGO auditor, engages in discussions with the ADS team during
the audit process. The core aim of ISAGO is to foster the standardization of operational
procedures and management among Ground Handling Service Providers (GHSPs)

ADS has been certified with ISAGO since 2018, and this year is the 5th renewal audit reflecting
our ongoing commitment to maintaining high standards in ground handling services. ISAGO
serves as an industry program for the global oversight of ground-handling service providers
(GHSPs). Its primary objective is to drive the standardization of operational procedures and
management among GHSPs, while also fostering the harmonization of best practices within the
ground-handling industry.

The significance of ISAGO cannot be overstated, as it plays a vital role in enhancing aviation
safety worldwide. By standardizing safety standards and recommended practices, ISAGO
minimizes potential risks associated with ground handling operations. It serves as an invaluable
resource and a significant safety driver for all parties involved.

We extend our heartfelt gratitude to the ISAGO auditors for their professionalism, meticulousness,
and insightful recommendations throughout the audit process. We would also like to acknowledge
and appreciate the hard work and commitment of our ADS staff who actively participated in the
audits and demonstrated their dedication to upholding safety standards.

At ADS, safety is more than just a priority, it is our culture. We firmly believe that a strong safety
culture is the foundation for excellence in our operations. The successful completion of the ISAGO
audit is a testament to the collective efforts of our entire team in maintaining the highest safety
standards.

As we move forward, let us continue to prioritize safety in all aspects of our work.

AeroDarat Services Sdn. Bhd. (ADS), a leading ground handling service provider recently has been honored with the prestigious “Best Partner of 2022” award by China Airlines. ADS representatives, Mr. Eugene Khoo Teng Eu, Manager Passenger Services, and Mr. Balamurugan Karuppiah, Assistant Manager Passenger Services, were presented with the certificate by Mr. Kenneth Tan, Station Manager of China Airlines at Kuala Lumpur International Airport (KUL).

The recognition from China Airlines highlights ADS’s unwavering commitment to delivering excellent ground handling services at KUL airport. This award serves as a testament to the exceptional efforts put forth by the team at ADS, ensuring consistently high-quality services for airlines and their passengers.

China Airlines is one of the over 30 foreign carrier customers that utilizing ADS ground handling services across various airports in Malaysia. The ‘Best Partner of 2022’ award serves as a testament to the strong partnership between ADS and China Airlines, and it is a clear reflection of ADS’s commitment to maintaining the highest standards in their services.

This achievement is a collective success, and ADS would like to extend its sincere appreciation to all its employees for their hard work, dedication, and contribution to this significant accomplishment. The company is looking forward to maintaining this momentum and aims to continue delivering high-quality services to all its partners and customers in the years to come.

Once again, congratulations to the ADS team for this well-deserved recognition, and here’s to more successes in the future!

AeroDarat Services Sdn. Bhd. (ADS) was honored with Best Local Partner award during Turkish Cargo Agency Appreciation Dinner & Award Ceremony which was held last month at the Le Meridien hotel in Kuala Lumpur.
The prestigious plaque was presented to Wan Edy Rozan (Manager, Account Management & Marketing) from ADS by Mr. Bayram Eryilmaz (Turkish Cargo Director for South East Asia), and Mr. Mehmet Fatih Cora (Regional Cargo Manager for Malaysia).
The recognition highlights ADS’s role in providing top-notch freighter ramp handling services to Turkish Cargo Freighter flights, which currently operate twice weekly to Kuala Lumpur (KUL).
Since October 2019, the ADS Operations Team has worked tirelessly to ensure that ground handling services are carried out safely and efficiently, without causing any delays. Additionally, the “Best Local Partner” plaque serves as a symbol of the collective achievements and hard work of all ADS employees, who work relentlessly to uphold the company’s reputation as a top ground handling service provider at Malaysia’s airports.
Their dedication to maintaining high standards has played a significant role in strengthening the partnership between ADS and Turkish Cargo. Both companies remain dedicated to upholding the highest standards and fostering a collaborative environment that breeds success.
With their eyes set on a future of continued growth and success, ADS remains poised to deliver unrivaled service, and forging ahead as the definite leader in ground handling services.

On the 17 Dec 2021, Aerodarat Services (“ADS”) Quality Assurance, Safety & Security (“QASS”) Department organized the Second Virtual ADS Safety Award Ceremony with objective to celebrate and acknowledge ADS Safety Champions and Teams that have contributed the outstanding safety behaviour and in safety performance for year 2020.

ADS has recoded “ZERO ACCIDENT” for the year 2020 and it will not achieve this target without the commitment from all the staff. As the state of COVID19 is still in the process of recovery, therefore in order to maintain standard operating procedures (“SOP”), then the event was made completely virtual and conducted through Microsoft Teams as compared to last year which was made hybrid. Although not all staff were able to attend the event due to work constraints, this virtual event has provided an opportunity for many staff to participate without leaving their workplaces especially to the staff in the domestic stations which recorded over 100 participants.

The event officially begun with a welcoming remark by Head of Quality Assurance, Safety & Security (“HQASS”) Mrs Shahfinaz Abd Wahid followed by opening speech and officially launched by ADS Chief Executive Officer (“CEO”), Mr Nadziruddin Mohd Basri.

There were five main award categories won by winners from Kuala Lumpur Station, Hub Domestic Station and Non-Hub Domestic station such as Top Three Highest Safety Oversight Surveillance Submission, Domestic Station Quality Control Program, Top Three Highest Hazard Report Submission and Station Zero Incident Award.

Winners are awarded with amazing prizes such as Challenge Trophy, Certificate of Appreciation, Cash, and ADS tokens consisting of ADS Corporate Shirt, Lanyard, ADS Keychain, ADS Notebook and Water bottle which was sponsored by, ADS Club and also ADS Business Development.

The event was a huge success and received positive feedback from all viewers. For all winners, this is an appreciation and acknowledgement of their hard work and contribution in promoting safety culture, not only at workplace but everywhere.

Next year, Insha’Allah QASS will conduct another around of Safety Award, therefore appreciate if you could keep the year of 2020 and this year 2021 article for future reference and guideline.

Thanks and have blast New Year 2022 !

Assalamualaikum dan Salam Sejahtera.

The festival of lights is once again illuminating the country. The day that symbolizes and celebrates the triumph of good over evil and light over darkness seems to reverberate perfectly as Malaysia has uplifted the travel restrictions and reopened most of economics sectors, as it enters the endemic phase, akin to seeing the light at the end of tunnel.

Though the country is not out of the woods yet, just like the rest of the world, the positive development offers a beacon of hope to recover from the pandemic. This is especially true as we have witnessed first-hand throngs of travellers taking the flights to fulfil their wanderlust to various destinations. This is proven with Malaysia Airlines recording a 500% increase in domestic flight bookings while holidays packages sold by MHholidays exceeded the target by more than 100%!

In the spirit of Deepavali, it is therefore the time for us to shine brightly and gear up doing what we do best which is serving our guests with the warmth of Malaysian Hospitality. On the same note, to ensure a safe journey for our guests and healthy work environment for our fellow colleagues, it is pertinent to always observe and adhere to the SOPs.

To our Hindu colleagues and those celebrating, wishing you Deepavali Valthukkal! May you have a luminous and joyful festive time with your loved ones.

Thank you.

Mohd Nadziruddin Mohd Basri

AeroDarat Services (ADS) dedicates the month of October to ADS Digital Month (DigiMonth). To stay ahead and relevant, many organizations around the globe have prioritized their resources and efforts into digital transformation. For Malaysia Aviation Group, the pillar of Digital is Our Universe embodies its profound commitment to discover and harness the endless possibilities that the digital world has to offer.

ADS DigiMonth kickstarted with Digital Innovation Day held on 6^th October 2021. Through this online conference, audience was introduced and briefed with numbers of digital initiatives carried out by Above-the-Wing (ATW) and Below-the-Wing (BTW) operations as well as innovative products to generate ancillary revenues.

In his opening remark, En. Sudirman Kushairi, Head of Ramp and Operations Management said, “Digital transformation and new technologies are inevitable. There is no choice but to embrace the changes to be competitive.”

Themed on “Speed up Digital Adoption and Rallying Innovation”, the month-long campaign will showcase many exciting activities namely ADSx Series 4 – Managing OTP: Opportunity, Threat and Pain Point in Operations featuring Capt. Nasaruddin, COO MASwings and En. S.Hamid, Manager Aircraft Services ADS; e-Sport Tournament and Station Championship. There will also be virtual treasure hunt with all stations participating in the event. Now, that would add the fun!

To quote a prominent thinker of modern management, Peter Drucker, “The enterprise that does not innovate ages and declines, and in the period of rapid change such as the present, the decline will be fast”. The foundation is already set hence let’s drive the transformation to bring in positive changes and values.

AeroDarat Services is delighted to welcome Guangzhou-based airline, China Central Longhao Airlines (GI) into Kuala Lumpur International Airport. Together with MAB Kargo, our sister company in-charges of cargo handling, we are appointed as GI’s official ground handler at KUL effective 1^st September 2021.

The airline inaugural flight, GI4219 SZX/KUL was safely touched down on 24^th September 2021 at 1510LT. It operates three times weekly on B738F aircraft. The cargo airline has its network spanning over China, Europe, America and Southeast Asia, with KUL as its latest destination in the region.

This new addition into our list of clienteles further solidifies the confidence of our customers have towards our service offerings. We remain committed to provide the services that fulfil the airline needs, meet global standard and comply to the international regulations.

A warm welcome once again to China Central Longhao Airlines and we wish this would be the beginning of a successful long-term business partnership between us.

Assalamualaikum dan Salam Sejahtera.

The establishment of Federation of Malaysia on 16^th September 1963 had brought together the proud nation that we live in today. Since then, Malaysia forges ahead in becoming a united, prosperous and harmonious country with people from all walks of life being the backbone to its continuing success and existence.

Similarly, AeroDarat’s achievement has always relied on the synergy of its 20 stations in Peninsular, Sabah and Sarawak. The combined effort of over 2,200-strong workforce from diverse backgrounds and cultures proves to be highly effective in delivering operational excellence and great customer experience. The diversity draws on full range of skills, competencies and local touch which bring to the table broader perspectives and ideas.

It is also heartening to see the increasingly stronger collaboration between all sister companies across Malaysia Aviation Group by virtue of mutual understanding, synchronization of processes and knowledge sharing which creates a conducive ecosystem for innovative solution of product, service and capability that goes beyond organizational boundaries.

It is therefore pertinent for each of us to maintain the values that bind us together, regardless of where we come from. It is also important to highlight the fact that at some point in time, there will be setback and challenges, but we must never lose sight of our shared purpose. We must persevere in trial and stay united. Only then we can turn turmoil into triumph and emerge stronger as we march on.

Happy 58^th Malaysia Day to all of you. Let us fill this day with gratitude, peace and joy. Be safe and stay healthy.

Thank you.

Mohd Nadziruddin Mohd Basri

AeroDarat Services Takes Part in Baka Aircademy’s Career Talk and Open Day Session in Kuching, Sarawak

AeroDarat Services Shares Industry Insights at Baka Aircademy’s Career Talk and Open Day Session

AeroDarat Services Successfully Completes ISAGO Renewal Audit

AeroDarat Services Honored with ‘Best Partner of 2022’ Award by China Airlines

ADS Shines as “Best Local Partner” at Turkish Cargo Agency Appreciation Dinner & Award Ceremony

AERODARAT SAFETY AWARD 2020

DEEPAVALI MESSAGE FROM AERODARAT SERVICES CHIEF EXECUTIVE OFFICER

AeroDarat Pushes to “Speed up Digital Adoption and Rallying Innovation” via DigiMonth

AeroDarat Services welcomes China Central Longhao Airlines to KUL

58th Malaysia Day Message from AeroDarat Services Chief Executive Officer