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ADS Command Centre Team, Passenger Handling is on a Winning Streak

July 13, 2021 News

The team once again made us proud after being announced as winners of the Best Front Liner Awards 2021 organised by Malaysia Airports Holdings Berhad (MAHB). The announcement was premiered live on 30 June 2021 and in this edition, more than 100 nominations were received for both individual and group categories.

Having already bagged an award in the recent Anugerah WOW, the heart-warming Makcik Nguyen Story once again caught the jury’s attention and beat the rest to become one of the winners in the Group Category.

The story which was also featured in the PULSEdaily on 8th April 2020 reminisced a unique bond between a stranded Vietnamese senior citizen who was unable to head back home due to border closure and the Command Centre Team, who discovered her predicament. For 16 days, Makcik Nguyen was well taken care of before she finally got on board to fly home. This had eventually left a long-lasting impression on both and saying goodbye was rather bittersweet.

Delivering Malaysian Hospitality is the SOP but going beyond is exceptional. Makcik Nguyen was not being treated like any regular customer but rather someone that they loved and cared for, like their own mother. For that, heartiest congratulations to Command Centre Team for the recognition and to Makcik Nguyen, we hope you are staying well and healthy.

For the full announcement, you may watch the clip below!