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As part of its commitment to promoting awareness and creating potential career opportunities in the aviation industry, AeroDarat Services (ADS) successfully organized an outreach program in collaboration with BAKA Aircademy on 9^th August 2023, involving 28 of their enthusiastic trainees. The program was led by Puteri Fakhira Ikhsan, LEAP Executive that currently assigned to ADS.

The program’s primary objectives include raising awareness of ADS’s ‘Above the Wing’ and ‘Below the Wing’ services, while also nurturing students’ interest in potential careers within the ground-handling field. Furthermore, this initiative was designed with a broader purpose in mind. It aspired not only to promote ADS’s positive brand image but also to convey ADS’s commitment to being the reliable and preferred ground-handling solution for its stakeholders.

Noor Azlin Lokeman, the Head, Standard & Procedure ADS, expressed her optimism on ADS’s team and their commitment to this initiative.

“Aligned with ADS’s vision to be the ‘Preferred ground handling solution for global airlines,’ this collaborative effort stands as a symbol of encouragement and knowledge. It not only opens doors to a promising aviation future but also underscores ADS’s dedication to driving the industry forward through meaningful interactions.”

“I would like to express my gratitude to Puteri Fakhira Ikhsan, the Project Manager, as well as entire team for their hard work. This initiative marks one of ADS’s proactive steps towards familiarizing aviation academy students with real-world ground-handling services,” she emphasized.

Showcasing ADS’s Expertise

Throughout the program, ADS demonstrated its services and expertise through various engaging activities, such as:

• KLIA Familiarization Visit: The program encompassed an enlightening tour of KLIA, affording trainees the chance to observe ADS’s ground operations in real-time.
• Sharing Sessions: A series of insightful sharing sessions were conducted, featuring key topics such as:
  • Introduction to ADS and Ground Operations by Noor Azlin Lokeman (Head, Standard & Procedure) offered an in-depth exploration of the core functions driving ADS’s operational excellence.
  • Ground Operations Hospitality by Hashimah @ Aziah Abdul Rahman (Duty Manager, KUL Passenger Services FOCA Office) rooted into the art of delivering exceptional service within ground handling operations.
  • Interview Tips by Mohamad Khairi Ngadiran (Manager, Project Management Office) armed students with valuable insights to excel in job interviews.
  • Grooming Etiquette by Siti Salina Othman (Senior Trainer, Training & Certification) highlighted the importance of professional appearance.

As she looked ahead, Noor Azlin Lokeman concluded, “Moving forward, we are unwavering in our commitment to nurturing these connections with other esteemed institutions within the aviation circle.”

Prior to this outreach program, ADS actively participated in two of BAKA Aircademy’s insightful Career Talk and Open Day programs. These talks were organized by BAKA Aircademy’s with prospective students and were conducted on 16th July in Kota Damansara and on 30th July in Kuching, Sarawak.

 

AeroDarat Services (ADS) is proud to announce the successful completion of the Renewal IATA
Safety Audit for Ground Operations (ISAGO). The renewal audits were held consecutively which
Headquarters Registration Audit from 19 – 21Jun 23 and the KUL Station Accreditation from 22
– 24 Jun 23.

The opening and closing sessions took place at ADS Amethyst Room 2, Ground Floor, Flight
Management Building (FMB), together with ISAGO Task Force members and key ADS
representatives. The ADS management was represented by Mr Navindran Rasasingam (Head,
Passenger Services & Station Management), Mr Sudirman Kushairi (Head, Ramp & Operations
Management), Puan Shahfinaz Abd Wahid (Head, Quality Assurance-Safety, Security &
Compliance), MC members, and support staff members.

The IATA has appointed ISAGO Agent from the Wake QA company to conduct an audit of ADS.
The three experienced ISAGO auditors are Eunice Wachira (Lead Auditor) from Nairobi, Ahmed
Mehana from Dubai, and Harender Singh Negi from Delhi. Their presence and expertise ensured
a comprehensive evaluation of our ground-handling operations.

Ahmed Mehana, the ISAGO auditor, engages in discussions with the ADS team during
the audit process. The core aim of ISAGO is to foster the standardization of operational
procedures and management among Ground Handling Service Providers (GHSPs)

ADS has been certified with ISAGO since 2018, and this year is the 5th renewal audit reflecting
our ongoing commitment to maintaining high standards in ground handling services. ISAGO
serves as an industry program for the global oversight of ground-handling service providers
(GHSPs). Its primary objective is to drive the standardization of operational procedures and
management among GHSPs, while also fostering the harmonization of best practices within the
ground-handling industry.

The significance of ISAGO cannot be overstated, as it plays a vital role in enhancing aviation
safety worldwide. By standardizing safety standards and recommended practices, ISAGO
minimizes potential risks associated with ground handling operations. It serves as an invaluable
resource and a significant safety driver for all parties involved.

We extend our heartfelt gratitude to the ISAGO auditors for their professionalism, meticulousness,
and insightful recommendations throughout the audit process. We would also like to acknowledge
and appreciate the hard work and commitment of our ADS staff who actively participated in the
audits and demonstrated their dedication to upholding safety standards.

At ADS, safety is more than just a priority, it is our culture. We firmly believe that a strong safety
culture is the foundation for excellence in our operations. The successful completion of the ISAGO
audit is a testament to the collective efforts of our entire team in maintaining the highest safety
standards.

As we move forward, let us continue to prioritize safety in all aspects of our work.

AeroDarat Services is delighted to welcome Guangzhou-based airline, China Central Longhao Airlines (GI) into Kuala Lumpur International Airport. Together with MAB Kargo, our sister company in-charges of cargo handling, we are appointed as GI’s official ground handler at KUL effective 1^st September 2021.

The airline inaugural flight, GI4219 SZX/KUL was safely touched down on 24^th September 2021 at 1510LT. It operates three times weekly on B738F aircraft. The cargo airline has its network spanning over China, Europe, America and Southeast Asia, with KUL as its latest destination in the region.

Assalamualaikum dan Salam Sejahtera.

The establishment of Federation of Malaysia on 16^th September 1963 had brought together the proud nation that we live in today. Since then, Malaysia forges ahead in becoming a united, prosperous and harmonious country with people from all walks of life being the backbone to its continuing success and existence.

Similarly, AeroDarat’s achievement has always relied on the synergy of its 20 stations in Peninsular, Sabah and Sarawak. The combined effort of over 2,200-strong workforce from diverse backgrounds and cultures proves to be highly effective in delivering operational excellence and great customer experience. The diversity draws on full range of skills, competencies and local touch which bring to the table broader perspectives and ideas.

It is also heartening to see the increasingly stronger collaboration between all sister companies across Malaysia Aviation Group by virtue of mutual understanding, synchronization of processes and knowledge sharing which creates a conducive ecosystem for innovative solution of product, service and capability that goes beyond organizational boundaries.

It is therefore pertinent for each of us to maintain the values that bind us together, regardless of where we come from. It is also important to highlight the fact that at some point in time, there will be setback and challenges, but we must never lose sight of our shared purpose. We must persevere in trial and stay united. Only then we can turn turmoil into triumph and emerge stronger as we march on.

Happy 58^th Malaysia Day to all of you. Let us fill this day with gratitude, peace and joy. Be safe and stay healthy.

Thank you.

Mohd Nadziruddin Mohd Basri

Dear Colleagues,

I hope everyone is doing well and in the best of health. I wish to take this opportunity to share with you some developments we have in AeroDarat Services (ADS).

ADS had recently completed the ISAGO Audit for Headquarters Accreditation Desktop Renewal on 3rd September 2021 with only one finding and zero observations out of 299 Ground Operations Standard and Recommended Practices (GOSRAPs). This is a highly commendable outcome and demonstrates our commitment to be a preferred ground handler by continuously improving systems and processes that meet global standards. I wish to thank the team involved for their dedication that led to this achievement and I would also like to place on record our appreciation to all the teams from across MAG for their support to ADS in preparation for the audit.

To keep the staff abreast of the current business affairs of the organization, ADS organized the second edition of its townhall session for the year on 25th August 2021. Streaming live via Microsoft Teams Live Event, the session was attended by over 600 staff both at KUL and Domestic stations all over Malaysia. With the emphasis upon LTBP 2.0, ADS has an important role set forth to effectively support the strategic pillars among others, by building a highly productive organization through its workforce, providing the best customer experience, ensuring safety compliance, supporting digitalization efforts and achieving sustainability goals.

In conjunction with the townhall session, the inaugural announcement of the OHSEM Award winners took place with pomp and fanfare. An acronym which stands for Outstanding, High-flying, Superb Employee, it is a program to recognize and celebrate the extraordinary ADS staff who go beyond their prescribed duties and deliver exceptional achievements.

We acknowledge the importance of transformation and innovation to response to changes, stay relevant and be in a better position when the market normalises. Therefore, ADS Transformation and Innovation Initiatives serve to revolutionise key areas involving workforce, customers and process automation and digitalization.

Examples of the ongoing initiatives are ADS ONE+ATOR, the multiskilling program to cross-train Below-the-Wing (BTW) staff from Ramp, AHU and Baggage Conveyor which aims to maximize workforce efficiency; ADS BTW Apps, an in-house developed apps which consolidates over 60 manual processes; GSE Fleet Management System for a better coordination and utilization of ground support equipment; and lastly the introduction of FOCA CSI in March 2021 to gauge customer satisfaction periodically. There are a lot more initiatives in the pipeline planned to have significant impacts on operations efficiency, revenue and cost optimization.

For the upcoming Malaysia Day celebrations on 16 September 2021, I wish to call upon all MAG community to stand for unity in diversity, in which lies the strength of our nation leading to peace, harmony and prosperity. As Malaysians, it is our responsibility to safeguard the unity and pledge to contribute in any way possible to this beloved country.

With the government’s plan to shift from COVID-19 pandemic to endemic phase by the end of October 2021, and with the opening up of the domestic tourism starting with Langkawi from 16th September 2021, we hope this will be the beginning of our journey to recovery.

We at ADS are always ready for a comeback together with our MAG colleagues, therefore let us usher in eager travellers to Fly Confidently with Malaysia Airlines once again.

Thank you.

Mohd Nadziruddin Mohd Basri