AeroDarat Services (ADS) is proud to announce the successful completion of the Renewal IATA
Safety Audit for Ground Operations (ISAGO). The renewal audits were held consecutively which
Headquarters Registration Audit from 19 – 21Jun 23 and the KUL Station Accreditation from 22
– 24 Jun 23.
The opening and closing sessions took place at ADS Amethyst Room 2, Ground Floor, Flight
Management Building (FMB), together with ISAGO Task Force members and key ADS
representatives. The ADS management was represented by Mr Navindran Rasasingam (Head,
Passenger Services & Station Management), Mr Sudirman Kushairi (Head, Ramp & Operations
Management), Puan Shahfinaz Abd Wahid (Head, Quality Assurance-Safety, Security &
Compliance), MC members, and support staff members.
The IATA has appointed ISAGO Agent from the Wake QA company to conduct an audit of ADS.
The three experienced ISAGO auditors are Eunice Wachira (Lead Auditor) from Nairobi, Ahmed
Mehana from Dubai, and Harender Singh Negi from Delhi. Their presence and expertise ensured
a comprehensive evaluation of our ground-handling operations.
Ahmed Mehana, the ISAGO auditor, engages in discussions with the ADS team during
the audit process. The core aim of ISAGO is to foster the standardization of operational
procedures and management among Ground Handling Service Providers (GHSPs)
ADS has been certified with ISAGO since 2018, and this year is the 5th renewal audit reflecting
our ongoing commitment to maintaining high standards in ground handling services. ISAGO
serves as an industry program for the global oversight of ground-handling service providers
(GHSPs). Its primary objective is to drive the standardization of operational procedures and
management among GHSPs, while also fostering the harmonization of best practices within the
The significance of ISAGO cannot be overstated, as it plays a vital role in enhancing aviation
safety worldwide. By standardizing safety standards and recommended practices, ISAGO
minimizes potential risks associated with ground handling operations. It serves as an invaluable
resource and a significant safety driver for all parties involved.
We extend our heartfelt gratitude to the ISAGO auditors for their professionalism, meticulousness,
and insightful recommendations throughout the audit process. We would also like to acknowledge
and appreciate the hard work and commitment of our ADS staff who actively participated in the
audits and demonstrated their dedication to upholding safety standards.
At ADS, safety is more than just a priority, it is our culture. We firmly believe that a strong safety
culture is the foundation for excellence in our operations. The successful completion of the ISAGO
audit is a testament to the collective efforts of our entire team in maintaining the highest safety
As we move forward, let us continue to prioritize safety in all aspects of our work.