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Dear All,

Heartiest congratulations and well done to all AeroDarat’s Anugerah WOW Award Winners! As the saying goes, “Difficult times often bring out the best in people” and your win is a manifestation of striving for the best regardless of the situation. You have been an inspiration for the rest to follow in your footsteps and the changemakers for a better tomorrow. We are proud of you and we hope everyone will keep up the momentum.

It is an icing on the cake by taking home the Best Video Performance award too. Thank you to the Changemaker ambassadors for the footage contributions from Baggage Office (MLO), Foreign Carrier Department, Golden Lounge, GSE and DOM Stations and last but not least, our in-house “Creative Director cum Producer”, Khairi Ngadiran who assembled the footages into an amazing video.

For the rest of nominations submitted to Anugerah WOW, you did us proud by bringing to light the various achievements in AeroDarat and the extraordinary people we have in the organization. The participation itself was certainly significance and a recognition in its own. And to all AeroDarat staff, nominated or not, you have indeed played an important role for all the achievements,  directly and indirectly. You have contributed in your own ways and sincerely performing the duties and serving our customers to your level best. Keep on the magnificent efforts and teamwork.

Once again, congratulations to all!

Thank you.

Mohd. Nadziruddin Mohd. Basri

On 12 May 2021, in the final sprint of the month of Ramadhan, NGO Antarabangsa led by its chairman Datuk Dr. Mustapha Ahmad Marican handed over 60 boxes packed with grocery items to AeroDarat Services. AeroDarat’s Chief Executive Officer, En. Mohd. Nadziruddin Mohd Basri represented the company in the symbolic ceremony held under strict adherence to COVID-19 SOPs.

The boxes were part of the 500 in total, contributed by The Royal Embassy of Saudi Arabia in Malaysia and distributed by NGO Antarabangsa to those affected by the pandemic. Speaking in the event, Datuk Dr. Mustapha wished the boxes containing items such as rice, sugar, cooking oil and flour would assist to ease the burden of employees in need. “This is the first engagement that we have with AeroDarat and we hope that we could further expand this type of program in the future”, he said. He also applauded measures taken by the organization to keep the current number of staff despite the challenging times.

En. Mohd Nadziruddin in turn placed on record the company’s appreciation to NGO Antarabangsa in reaching out to handover the boxes to AeroDarat. “We believe this assistance is indeed helpful to the staff who are impacted by the pandemic and hopefully their preparation to celebrate Hari Raya would be more meaningful”, he added. 

Assalamualaikum dan Salam Sejahtera,

Dear All,

As Ramadhan draws to an end , may our fasting, prayers and good deeds accepted by Allah and let us pray that we will be given the opportunity to witness a brighter future. Aidilfitri marks the culmination of Ramadhan, where we celebrate the triumph after completing a month-long period of fasting with disciplines and self-reflection. Amidst the pandemic, Muslims around the globe usher in Aidilfitri in various ways keeping in mind the new norms.

To err is human, to forgive, divine. This occasion is the perfect opportunity to hold out our hands to seek and grant forgiveness, to set aside our differences and restore our relationships. As we observe other traditions within the confines of pandemic restrictions, do not let it casts a cloud over this joyous occasion. Let us make the best out of every moment together with our colleagues and families.  

To those on duty this festive period, your devoted service is greatly appreciated. To the rest, stay vigilant and safe. On behalf of the management, wishing you “Selamat Hari Raya Aidilfitri, Maaf Zahir dan Batin”. May you have a joyous and blessed celebration.  

Thank you.

Mohd Nadziruddin Mohd Basri

Assalamualaikum Warahmatullahi Wabarakatuh dan Salam Sejahtera,

Dear All,

Labour Day celebration in Malaysia has a history dating back to the 1970s. On 20th May 1972, Tun Dr. Ismail Abdul Rahman, the then Deputy Prime Minister of Malaysia announced May 1 as Labour Day, a special day to commemorate the contributions of workers to nation building. The first official celebration took place a year later and after more than 40 years, the tradition continues in an ever-changing landscape.

AeroDarat is blessed with dedicated people who are willing to go extra miles and would not miss a beat to ensure a safe, secure and reliable service is delivered to our customers as promised.  I am proud to have all of you on and I sincerely thank all of you for your continuous dedication and commitment.

The road ahead is still long and could get bumpy. Nonetheless, the journey can be remarkably rewarding when we get together around the same goal and hold dear to the values of being Genuine, Efficient and Progressive. This commitment is the manifestation of our labour of love that in turn translates into values to those we serve. The ones that make us unique and stand out from the rest.

I wish all of you Happy Labour Day and as always, stay safe and keep well.

Thank you.

Mohd Nadziruddin Mohd Basri


In transforming current business processes through digital integration, AeroDarat Services’ cross-functional team comprises of Finance, Hub Control Center/TRC and the respective Operations teams have successfully launched the electronic Aircraft Handling Acknowledgement Note (e-AHAN) application on 15 March 2021.

The project which replaced the manual pen and paper function for AHAN aims to shorten the time taken for billing process from an average of 17 to 26 days down to 10 days only – a staggering 41% to 62% improvement!

How is this even possible? The answer lies on three key drivers introduced by e-AHAN, namely precise recording of services rendered at source, automated service report submission to customers and systematic record keeping for reference. These not only lead to internal process improvement and efficiency but also subsequently enhance customer service by shortening billing process and minimising disputes.

Kickstarted in July 2020, this project comes in four phases. The first rollout is for FOCA customers in which two online briefing sessions were conducted led by Business Development Unit on 8th and 9th March 2021. In the next several phases, this application will be extended to MH flights, MAG subsidiaries and overall ADS services. Congratulations ADS project team for a job well done!

Background photo credit: free background photos from pngtree.com


Having an honest nature, are known for diligence, dependability, strength and determination. Having great patience and a desire to make progress, Oxes can achieve their goals by consistent effort. Something that we can learn from the oxes are detailed planning, applying strong faith and strength which can propel us to a productive and prosperous 2021. For those celebrating CNY, may this new year be filled with happiness, prosperity, and many precious moments with your loved ones. Do stay vigilant and continue to practice the new safety norms at home and especially when going out in public areas.

In conjunction with this year’s Deepavali celebrations, Malaysia Airlines will be releasing a special festive video that allows us to learn and appreciate the differences and similarities of culture and traditions behind the celebrations.  The video will be made available on all social media platforms.

Meanwhile, the national carrier’s Golden Lounge celebrates Deepavali from 1 November and 14 November 2020 where guests at the Domestic Lounge will be welcomed with a unique Deepavali decor which includes a Kolam, Kurtika Lamp, Indian decorative items, and Indian spices placed around the lounge and food counter.

The special menu will serve up Roti Prata & Dhall for breakfast, Chicken Biryani Served with Fry Gobi 65, Mango Pickle, Papadam & Cucumber Raita for Lunch and Dinner accompanied by dessert Kesari, Small Ladoo and Muruku.

For Muruku, it will be served in an individual packet and will be offered to each passenger as part of the Deepavali giveaways. Our Lounge’s reception staff will wear also don traditional Indian dress on 14 November 2020.



Aviation Safety: Facing Futures Challenges together’ is the theme of this year’s MAG Safety Day 2019. This event organized by Corporate Safety Oversight (CSO) Department took place at MABA Kelana Jaya on 27th August 2019. It was officially opened by our Group CEO Captain Izham Ismail and joined by all staff from the MAG team. Special talk about safety and exhibitions from various organizations caught the attention of everyone since the topic is important to all of us. What is awesome is that AeroDarat received an award from one of MAG Board of Directors, Dr Mohamadon Abdullah for successful completion and earning the IATA Safety Audit ISAGO. Furthermore, our very own mascot CrocoD made his special debut and manage to put smiles and laughter to all participants in the event.